Privacy Policy

Your Privacy

Dura Vending Sdn Bhd is fully committed to protecting the privacy of all visitors and customers on our website.
As online shoppers ourselves, we understand and respect the importance of privacy on the Internet.

We will not disclose your personal information to any third parties except when it is necessary to provide services to you.
This includes, but is not limited to:

• Delivering your orders
• Performing credit, payment, or security checks
• Customer service support
• Customer research and profiling
• When we have your explicit permission

Your privacy is our priority.

Your Consent

We will not sell, trade, or rent your personal information—including your name, address, email address, contact information, or payment details—to any third party (excluding trusted partners that lead you to our site) without your permission.

Communication & Marketing

If you have made a purchase through our online store, we may occasionally send you updates about:

• New products
• Promotions
• Special offers
• News and announcements

These may be sent via email, WhatsApp, SMS, or phone call.

When you register an account on Dura Vending, you may choose to receive communications from us and selected third parties.

Opting Out

All members of Dura Vending have the option to opt-out of receiving marketing messages.
If you no longer wish to receive updates:

1. Login to your account and go to Your Details → Preferences, or
2. Click the “Unsubscribe” link in any promotional email, or
3. Contact us directly via email or WhatsApp.

What Are Cookies?

A cookie is a small data file stored on your computer’s hard drive.

Cookies allow our website to:

• Remember your login details
• Save your shopping preferences
• Improve your browsing experience

You may disable cookies in your browser settings if you prefer not to store them.

Please note: disabling cookies may affect website functionality.

Site Statistics

We may share anonymised, aggregated data—for example, total visitor count or number of purchases—with stakeholders or partners.

We work with independent analytics providers to collect data such as:

• Page visits
• Duration of visits
• Navigation paths
• Device and screen settings

These analytics help us improve the user experience and website performance.
No personally identifiable information is shared.

Disclosure of Your Information

We may disclose your information to:

1. Our Group Companies

For operational, logistical, or analytical purposes.

2. Third Parties (Under Specific Circumstances)

• If Dura Vending buys or sells any business or assets
• If Dura Vending or its assets are acquired by another company
• If we are legally required to comply with law enforcement or regulatory obligations
• To protect the rights, property, or safety of Dura Vending, our customers, or others
• For fraud prevention and credit risk reduction

We only share the minimum required information and always in compliance with data protection laws.

Third Party Sites

Our website may contain links to third-party websites.

Please note:

• These websites have their own privacy policies
• We are not responsible for their content, practices, or policies
• Always review the privacy policy of any external websites before submitting personal information

Checking or Updating Your Details

If you want to review or update the information you have provided to Dura Vending:

📧 Email us at: duravending3@gmail.com
📱 WhatsApp: +60 17-435 2229 / +60 16-306 3054

For security reasons, we may request verification details before disclosing any information.
You are responsible for keeping your email and password confidential.

We strongly advise not using your browser’s auto-fill or saved password functions on shared devices.

Contacting Us

We appreciate all customer feedback.
Whether it’s a question, concern, or complaint, we welcome your input.

If you would like to contact our team:

📧 duravending3@gmail.com
📱 +60 17-435 2229 / +60 16-306 3054
🏢 Jalan Asas Jaya, 2A, Lorong Asasjaya 21, Kawansan Industri Ringan, 14000 Bukit Mertajam, Pulau Pinang

Your satisfaction is important to us, and we are always here to help.